1. Bookings & Payment

All Content Studio Sessions must be booked and paid for in advance.

A session is only confirmed once payment has been successfully received and booking confirmation has been issued by DMC.

2. Maximum Number of People

A standard Content Studio Session allows a maximum of 3 people, including any photographer, videographer, makeup artist or other accompanying person.

Additional people require prior approval from DMC and may incur an additional charge.

3. Arrival & Session Time

Customers should arrive at their confirmed booking time.

The session begins and ends at the times stated in the booking confirmation.

Late arrival will not extend the session. Any time lost due to lateness will be deducted from the customer’s booked session.

4. Session Extensions

Extensions are subject to availability.

Additional time must be approved by a DMC team member and paid for before the original session ends.

5. Cancellations & Rescheduling

All payments are non-refundable.

Customers may request to reschedule by contacting DMC at least 48 hours before the scheduled session.

Requests received less than 48 hours before the session cannot be refunded or transferred to another date.

6. Studio Access

Bookings are for managed DMC Content Studio Sessions.

Customers and their guests may only access the areas and facilities included as part of their booked session and must follow reasonable instructions provided by DMC staff.

Access outside the confirmed booking time is not permitted unless approved by DMC.

7. Sets, Furniture & Props

Customers may use the styled sets, furniture, décor and selected props made available during their session.

All items must be handled carefully.

Furniture, equipment, décor or larger items should not be moved without permission from a DMC team member.

Everything should be left in the condition in which it was provided.

8. Customer Equipment

Customers may bring their own cameras, lighting, audio equipment and other creative equipment.

Customers are responsible for safely setting up, operating and removing their equipment.

Equipment must not obstruct entrances, walkways, fire exits or emergency routes.

9. Photographers & Videographers

Customers may bring their own photographer or videographer, provided they are included within the maximum number of people permitted for the session.

DMC’s professional in-house photography and videography services may also be booked separately.

10. Damage & Breakages

The person making the booking is responsible for themselves and their guests during the session.

Any damage caused to DMC equipment, furniture, sets, props, décor or other property by the customer or their guests may be charged to the person who made the booking.

Any accidental damage should be reported immediately to a DMC team member.

11. Children

Children are permitted where appropriate for the booked session but must remain supervised by a responsible adult at all times.

DMC staff are not responsible for supervising children.

12. Food & Drinks

Food and drinks may only be consumed in areas permitted by DMC.

Extra care must be taken around furniture, sets, décor, electrical equipment and other studio property.

13. Cleaning

Customers must leave the Content Studio tidy and remove their personal belongings and rubbish at the end of their session.

An additional cleaning charge may apply where excessive cleaning is required.

14. Personal Belongings

Customers are responsible for their own belongings and equipment.

Customers should ensure that all personal items are collected before leaving the premises.

15. Health & Safety

Customers and guests must use the Content Studio and its facilities responsibly and comply with reasonable health and safety instructions from DMC staff.

Fire exits, entrances and walkways must remain clear at all times.

16. Prohibited Activities

Smoking, vaping, illegal substances, dangerous activities, open flames or activities that may damage the studio or create a safety risk are not permitted.

Smoke machines, candles, confetti, liquids, special effects or similar materials require prior approval from DMC.

17. Conduct

Customers and guests must behave respectfully towards DMC staff, other visitors and the premises.

DMC reserves the right to end a session in cases of unsafe behaviour, serious misconduct, deliberate damage or failure to follow reasonable studio instructions.

No refund will be provided where a session is terminated for these reasons.

18. End of Session

Customers should finish creating content and begin packing their equipment and belongings early enough to leave by the confirmed end time.

Time used beyond the confirmed booking may incur an additional charge.

19. Agreement

By completing a booking, the customer confirms that they have read, understood and agreed to the DMC Content Studio Session Policy.

The person making the booking is responsible for ensuring that everyone attending with them follows the policy.